Returns and Refund Policy
SpicenEasy NZ Ltd: Returns and Refund Policy
SpicenEasy NZ Limited will meet our obligation under the Consumer’s Guarantee Act 1993.
In case you receive a product that is of a poor quality or defective please allow us the opportunity to replace the product or substitute it with a better product at our cost.
REFUND PROCEDURE FOR UNAVAILABLE ITEMS
In the event that an item is unavailable but paid for at the time of ordering, our Customer Services team will contact you to arrange a refund for that item. Refunds are made using the original payment method and back to the account from which payment was originally made.
GoodS DELIVERED DAMAGED OR LOST IN TRANSIT
Should you receive goods damaged in transit please notify us within seven days of receipt.
Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.
DELIVERY OF INCORRECT PRODUCT
In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.
Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.
INCORRECT PRODUCT ORDERED
If you order a product in error, a refund will be honoured for the product provided it is returned to us ( at customers cost) within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition.
Returned goods that are received damaged will not be considered for a refund.
Please take care to package the product well and return it to:.
SpicenEasy - Returns
Unit B , 253 Archers Road
You can email us for all your returns and refunds
The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.